KGK Service Team Capabilities
The KGK Service team is the right mix of extensive industry knowledge and enthusiastic, and independent minded individual, that brings diverse approaches to problem-solving. The right communication, problem-solving, and leadership abilities are demonstrated by this experience, which enables effective teamwork across India.
Averaging 10+ years of experience
24/7 on call availability
For any assistance kindly connect location service engineer Or Call +91 44 6714 1234
Operator’s Training benefits:
Risk Reduction: Proper training ensures understanding about safe use of equipment such as prerequisites of machine installation & operation, safe handling of flammable consumables & solvent.
Efficiency & downtime: Trained operators can handle equipment more efficiently, maximizing productivity and reducing downtime.
Lower Maintenance Costs: Well-trained operators minimize wear and tear of coding machine, reducing repair and maintenance costs.
Decreased Operational Costs: By improving machine efficiency and reducing errors, operational costs are lowered over time.
Contact today for all your training need To location service engineer Or Call +91 44 6714 1234
Service team location
KGK Service Support Team spans over 53 locations across length and breadth of India. Servicing customers across various industry domain.
The emphasis on Preventive Maintenance by proactive calls and visits ensures maximum Uptime of machines.
Our service offerings delivers on-site assistance when customers need it most.
Minimizing customer downtime by preventive maintenance & operator’s training.
Service And Support Plan
KGK Annual Maintenance Contract (AMC) ensures regular maintenance and support for products over the year. This typically covers regular preventive maintenance visits and if required, repairs and replacement of spare parts.
KGK AMC's key features:
- Duration: The duration is typically one year, with options for renewal.
- Scope : Usually three preventive maintenance visits and one additional visit in case of breakdown, can be customised based on usage of machine.
- Cost: Varies based on the location of the KGK machine installed, usage and the engineer's base location.
- Coverage: AMCs usually cover Service charges. Comprehensive AMC to include replacement of spare parts can also be provided
- Response: KGK promises a 24-hour response time for breakdown calls. Telephonic support is provided round the clock to support the customer’s production.
For customers not opting for AMC, KGK arranges service engineer visit on Per Day Charge basis, after understanding the errors through phone or video call.
Service Management System (SMS) for CIJ
In-built value-added feature which triggers for a service request
Key Benefits
Preventive Maintenance for maximum uptime
KGK
sets the machine to the ideal settings for the customer to achieve optimal
performance. Over time, the machine shifts from its ideal setting due to usage of
machine in varying environments and operating conditions. During the SMS visit, the
KGK engineer checks over 40 parameters to make sure the machine is back to its
correct settings. Preventive maintenance visits guarantee high operational
efficiency and minimal production losses.
Pro-active assistance
KGK Jet keeps detailed
customer machine records through SMS, ensuring timely support. Before service alerts
appear, the KGK Service team will get in touch with the operator.
Eliminates operators' errors
SMS is intended
to give a precise health status to assure timely action even when the operator
disregards alerts that can be harmful for the machine's health. By scheduling
appointments at customers' convenience, the KGK engineer prevents any possibility of
production loss.
FAQs
The pumps and filters in the KGK machine are made to handle specific viscosity, so it's recommended to avoid using expired and non-standard fluids as customers may face production and resulting financial losses.
